Our Policies

Welcome to our membership program! Please review the following policy to understand how our memberships work and ensure a smooth experience.

All memberships, including packages and intro offers, may expire 30 days after the date or two months of purchase. Week passes will expire 7 days after purchase. Please note that any unused sessions will not carry over beyond these periods. To ensure you get the most out of your membership, we recommend scheduling your sessions within the applicable timeframe. For our punch card options, sessions will expire 60 days after purchase. You must contact the gym for a membership cancellation, info@mybbp.com.

Personal Training and Group Training Membership Policy

We know how much you love Perseverance – we always provide you with the best fitness experience with the best trainers in town (and we still beat all the prices of other gyms)! However, we understand that things come up that may have you out more than a couple of weeks.

* Membership Freeze: We offer ONE membership freeze each calendar year for up to 1 month. No open-ended freezes will be allowed. If you need to freeze more than once a year, you might consider one of our class packs.*

* Multiple Holds: If you need to put your account on hold multiple times a year, there will be a $20 fee for each hold.

Membership Hold Policy

When placing a hold on your membership, please note the following:

• Future Payments: A hold will pause any future payments from being processed until the hold is lifted.

• Session Carryover: Sessions from previous months do not carry over while your membership is on hold. Once sessions have expired, they will not be reactivated when your membership is resumed.

• Expiration Dates: Any sessions that have already reached their expiration date prior to the hold will not be reinstated once the hold is lifted.

Please ensure you use your available sessions before placing a hold on your membership to avoid losing them.

* Return from Freeze: Upon return, you will be charged the current rate of membership pricing.

*Please note that some packages are subject to discount, including our combo pack (both personal training and group training). If you cancel your discounted membership and decide to return in the future, you will lose your discounted rate.

Furthermore, no packages can be refunded for partial refunds. If there is an error in billing, please reach out to management. To maintain a fair and effective operation, we adhere to a strict no-refund policy for all purchased personal training sessions.

Monthly Memberships:

* Auto-Renew Contract: Our monthly memberships are on an auto-renew contract, meaning you will receive a set number of sessions each month.

* Session Validity: Sessions are active for 30 days after purchase and will expire after that period.

* Billing Date: Your billing date remains consistent each month. For example, if you purchase on the 14th, your billing date will be the 14th of every month.

Combo Pack Policy

Want to do both personal training and group training? Purchasing both monthly memberships qualifies you for a discount on your group training. To maintain the discounted group training membership, you must keep both personal training and group training memberships active. If you decide to cancel your personal training membership, you will lose the discount, and your group training membership will need to be paid for in full as listed on our pricing sheet.

Punchcard Options:

* Flexible Usage: Punchcards offer more flexibility during your recovery or if you prefer not to commit to a monthly contract.

* Session Validity: Sessions on punchcards remain active for two months (60 days) after purchase.

* Non-Renewal: Punchcards do not auto-renew.

Fees: Punchcards are still subject to late, no-show, or absent fees.

Changing Memberships:

* Initial Adjustment: If you prefer to start with a different number of sessions for one month and switch to another the following month, we can set that up.

* Future Adjustments: Making frequent changes to your account, such as removing and starting memberships or placing multiple holds, will incur a $20 admin fee.

*Membership increase

1. Annual or Periodic Review:

• The gym may review membership fees annually or at designated intervals to assess potential price adjustments.

2. Market and Operational Considerations:

• Increases may be based on rising operational costs, market demand, facility upgrades, or enhanced services offered to members.

3. Notification Period:

• The gym will provide members with a notice period (e.g., 30-60 days) before implementing any price increase. This ensures transparency and gives members time to prepare for the change.

4. Existing Contracts:

• Members with active, locked-in contracts may be exempt from price increases until their current contract expires. Any new rates would apply only upon renewal.

5. Membership Options:

• The gym may offer various membership options that adjust with different levels of services or duration, allowing members to choose an option that best fits their budget.

6. Special Promotions or Loyalty Discounts:

• Members who have been with the gym for a long time or during promotional periods may receive loyalty discounts or be grandfathered into their current rate for a specified period.

7. Discretionary Adjustments:

• The gym reserves the right to make adjustments at their discretion to remain competitive or respond to unforeseen economic changes.

Class Cancellations: All classes need to be canceled at least 2 hours before the scheduled class time.

Personal Training: Must be canceled at least 12 hours before the scheduled session time.

While we understand and respect that things do come up, we ask that you plan accordingly. If there is a true emergency, please call or text (720) 643-3112 or email info@mybbp.com as soon as you are able.

Important Notice:

Classes: If you do not cancel at least 2 hours before the scheduled class time, you will be charged a $15 late fee. Additionally, if you are absent or a no-show for your scheduled class, you will also be charged the $15 late fee and will lose your session. Missed sessions cannot be reversed or added back onto your account.

Personal Training: If you do not cancel at least 12 hours before the scheduled session time, you will be charged a $40 late fee. Additionally, if you are absent or a no-show for your scheduled personal training session, you will also be charged the $40 late fee and will lose your session. Missed sessions cannot be reversed or added back onto your account.

Let’s be honest, a lot of things have truly stunk since 2019... but that doesn't mean you have to as well. Please be respectful of your fellow members & staff and do your best to properly prepare for a sweaty workout. Below are some suggestions to help keep us all fresh:

1. Clean gym clothes

2. Extra deodorant (we also provide spray deodorant under sinks in the bathrooms)

3. Sweat towel if needed

1. Reservations Required:
   Please do not assume you can attend a class without a reservation. If you arrive without one, you will either be required to pay for a drop-in before class starts or be asked to leave.

2. ClassPass Users:

   • If you are using ClassPass and cannot make a reservation or your slot has been removed, do not assume you can attend without confirmation.

   • Please contact management or staff to manually add you if there is room in the class.

   • Our members receive priority access to classes over third-party platforms.

3. ClassPass Adjustments:

   • We do not have access to make changes to ClassPass reservations. For any questions or issues, please contact ClassPass directly.

4. Sign-Up via MindBody:

   • If you are a ClassPass user and would like to sign up for a class not listed on ClassPass, you must create a MindBody account with us.

   • Be sure to update your personal and billing information on MindBody for a better chance of securing your preferred class.

5. No-Shows or Unannounced Attendance:

   • If you attend a class unannounced, without payment, or without prior approval from gym management, you will be charged for the session.

   • Failure to pay any outstanding balance will result in your ClassPass account being notified and your account being marked as inactive on MindBody.

6. Late Cancellation Fees:

   • ClassPass users are subject to late cancellation fees, which are charged by ClassPass.

   • Additionally, we will charge a late cancellation fee on our end as well. These fees are non-refundable, and both charges (from ClassPass and from us) are final.

7. Our Commitment to Fairness:
   We are a small, Black-owned business, and we deeply value and respect the time, effort, and expertise of our trainers. Ensuring fair pay for their hard work is essential to us. When reservations are skipped or late cancellations occur, it directly impacts their compensation. We kindly ask for your understanding and cooperation to help us continue providing the highest quality training experience for all.

Note: To ensure a seamless experience, always confirm your reservation and contact us ahead of time for assistance.